Odoo 10 Implementation Cookbook: Explore the capabilities of Odoo and discover all you need to implement it

Managing project issues and rating

As soon as a project is completed and the customer reviews on the project have started. The customer may raise an issue for the developed features. Later, it can be decided whether it is a real issue or a change request.

Odoo has an application called Issue Tracking supported to the Project Management, which allows us to manage these issues. It can be a bug in the system, client complaints, or material breakdown. Issue management allows the project manager to quickly check the issue, assign it to the responsible person, and resolve it as quickly as possible.

The easiest way is to create a new project dedicated to recording the project issues. An issue can come either by e-mail or can be created manually, assigned to the responsible and resolved by the responsible person.

Let's see how the Issue Tracking system manages the Project Issue during the project or after the project completion.

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